You haven't searched anything yet.
Description
SUMMARY/EXPECTATIONS
Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative duties as assigned by the Site Manager. Performs light site maintenance as assigned by the Site Manager.
ESSENTIAL FUNCTIONS
• Contribute to a positive work environment
• Greets walk-in customers in the office
• Greets customers throughout the site/facility
• Provides excellent/outstanding customer service
• Answers the phone and returns customer voicemail messages
• Assists customers in choosing the appropriate size unit for the customers’ needs
• Show sample size units to the customer
• Show customers’ unit location at the site
• Complete customer leases
• Collect/enter customer rent payments
• Report and/or correct safety concerns
OTHER JOB FUNCTIONS – As assigned by the Site Manager
• Clean and prepare vacant storage units for rent
• Perform daily security check(s) of facility (lock check/audit)
• Perform minor maintenance & custodial duties
• Enforce rules governing the property
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Maintain clean, orderly office and restrooms
• Stock merchandise (if applicable)
• Perform other duties as assigned
• Maintain a professional personal appearance
Requirements
QUALIFICATIONS
• Previous retail, support, or customer service experience
• Computer experience (preferably MS Office suite)
• Communicate effectively, both written and verbally (English)
• Demonstrates high customer service standards
• Pass a pre-employment drug screen and have acceptable results of a background check
• Current valid driver’s license and auto insurance
PHYSICAL REQUIRMENTS
• Sit or stand for up to 8 hours per day
• Ability to traverse entire property for audit, lock removal or tour purposes
• Ability to bend, twist and lift
• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure
Full Time
$40k-50k (estimate)
04/11/2024
06/10/2024
platinumstorage.com
NEWPORT BEACH, CA
50 - 100
Private
DANIEL ELEFANTE
$10M - $50M
The job skills required for Customer Service Representative include Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.